Stop Fraud
Special Inquiries
- Report suspicious email that uses Langley Federal Credit Union's name
- Information for handling suspicious or fraudulent calls from people concerning your credit, ATM, or debit cards
- To report a lost or stolen debit or credit card, call 800-449-7728
- For 24-hour Bill Pay assistance, call 1-888-918-7646
Privacy Guard
Protect your identity and credit score NOW with Privacy Guard!
The interactive Anytime Adviser can provide step-by-step advice on a variety of subjects.
Notice: July 22, 2010
The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent e-mail that has the appearance of having been sent from NACHA. See sample below.
The subject line of the e-mail states: "Unauthorized ACH Transaction." The e-mail includes a link that redirects the individual to a fake Web page and contains a link which is almost certainly an executable virus with malware. Do not click on the link. Both the e-mail and the related website are fraudulent.
= = = = = Sample E-mail = = = = = =
From: Information
Sent: Thursday, July 22, 2010 8:27 AM
To: Doe, John
Subject: Unauthorized ACH Transaction
Dear bank account holder,
The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:
Unauthorized ACH Transaction Report
Expert Help
- Zeus Trojan: What to do if your computer gets infected.
- 2010 Census: Identity thieves expected to pose as census workers.
- Phone Scams: Caller ID may not tell you who's really calling.
- ID Theft: Important phone numbers and protective steps.
- Foreign Fraud: Restrictions on LFCU debit and credit cards.
- Counterfeit Checks: These scams could land you in jail.
LFCU Policies
- LFCU will never call you and ask for your account number.
- LFCU will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
- LFCU will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
- LFCU staff members will never ask for your password or PIN number to any service.
The following Internet locations are either operated by LFCU
or by a third-party vendor in partnership with LFCU:
| You may receive email from: | Websites you may be sent to: |
|---|---|
langleyfcu.org |
langleyfcu.org |
In the event you have provided credit, debit or ATM card information to a caller or website and you suspect your account information has been compromised, it is important to act quickly. Use the following phone numbers to report this information:
If someone claiming to represent LFCU contacts you by email or telephone, and directs you to a website that is not listed above, email our Security Center or call the LFCU Contact Center for verification before complying.
LFCU debit / credit cards: Call Cardholder Services toll-free 24-hours a day at (800) 449-7728.
LFCU ATM cards: Call the LFCU Contact Center (757) 827-5328 during business hours or call Cardholder Services toll-free 24-hours a day at (800) 449-7728.
Foreign Fraud: If you are planning to travel abroad, check here for a list of countries where your Langley credit, debit or ATM card usage may be affected.
If you are — or think you are — a victim of identity theft, here are important steps you should consider.
