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The interactive Anytime Adviser can provide step-by-step advice on a variety of subjects.
Expert Help
- Zeus Trojan: What to do if your computer gets infected.
- 2010 Census: Identity thieves expected to pose as census workers.
- Phone Scams: Caller ID may not tell you who's really calling.
- ID Theft: Important phone numbers and protective steps.
- Foreign Fraud: Restrictions on LFCU debit and credit cards.
- Counterfeit Checks: These scams could land you in jail.
LFCU Policies
- LFCU will never call you and ask for your account number.
- LFCU will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
- LFCU will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
- LFCU staff members will never ask for your password or PIN number to any service.
The following Internet locations are either operated by LFCU
or by a third-party vendor in partnership with LFCU:
| You may receive email from: | Websites you may be sent to: |
|---|---|
langleyfcu.org |
langleyfcu.org |
In the event you have provided credit, debit or ATM card information to a caller or website and you suspect your account information has been compromised, it is important to act quickly. Use the following phone numbers to report this information:
If someone claiming to represent LFCU contacts you by email or telephone, and directs you to a website that is not listed above, email our Security Center or call the LFCU Contact Center for verification before complying.
LFCU debit / credit cards: Call Cardholder Services toll-free 24-hours a day at (800) 449-7728.
LFCU ATM cards: Call the LFCU Contact Center (757) 827-5328 during business hours or call Cardholder Services toll-free 24-hours a day at (800) 449-7728.
Foreign Fraud: If you are planning to travel abroad, check here for a list of countries where your Langley credit, debit or ATM card usage may be affected.
If you are — or think you are — a victim of identity theft, here are important steps you should consider.
